At Radiant Mend™, your comfort comes first. That’s why every order is backed by our 60-Day Risk-Free Guarantee.

You have 60 days from the date your order is delivered to try the cushion at home, at work, or on the go. If you’re not satisfied, you may request a return under the terms below.

What Qualifies for a Refund

You may be eligible for a refund if:

• 
  Your request is submitted within 60 days of confirmed delivery
  
• 
  The item is returned in its original condition (no excessive wear, damage, or misuse)
  
• 
  Proof of purchase (order number or confirmation email) is provided
  
• 
  The return is approved by our support team before shipping the item back
  

What Does Not Qualify

Refunds will not be approved for:

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  Items showing significant wear, damage, or improper handling
  
• 
  Products returned without prior authorization
  
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  Promotional bundles, Buy One Get One offers, or free gift items
  
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  Orders canceled after shipment (must follow standard return process)
  

How the Process Works

1. 
   Email our support team at danrick@radiantmend.com within 60 days of delivery.
   
2. 
   Include your order number and a brief explanation of your request.
   
3. 
   If approved, you’ll receive return instructions.
   
4. 
   Once the item is received and inspected, your refund will be processed to your original payment method.
   

Refund Timeline

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  Returns are inspected upon arrival.
  
• 
  Approved refunds are processed within 5–10 business days.
  
• 
  Depending on your bank or payment provider, funds may take additional time to appear.
  

Important Notes

• 
  Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  
• 
  Shipping fees (if applicable) are non-refundable.
  
• 
  Only items purchased directly from Radiant Mend™ are eligible under this guarantee.
  

Your comfort shouldn’t be a gamble. Try Radiant Mend™ for 60 days — completely risk-free.