Refund policy

 


Return & Refund Policy

Last Updated: June 2026

At Radiant Mend, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee subject to the terms below.

1. 30-Day Return Window

You may request a return and refund within 30 days of receiving your order.

To initiate a return, please contact us at:

Email: supportradiantmend@gmail.com

Please include:

  • Your order number
  • Full name used for the order
  • Reason for the return
  • Photos (if the item is damaged or defective)

2. Eligibility for Returns

To qualify for a refund, the item must:

  • Be returned within 30 days of delivery
  • Be in acceptable condition
  • Include all original parts and accessories
  • Not be intentionally damaged, altered, or misused

We reserve the right to refuse returns that do not meet these conditions.

3. Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged
  • Defective
  • Broken during transit
  • Incorrect or different from what was ordered

Please contact supportradiantmend@gmail.com within 7 days of delivery and provide clear photos of the issue.

Upon review, we may offer:

  • A replacement item
  • A full refund
  • Store credit (where applicable)

No return shipping fee will be required for verified damaged or defective products.

4. Non-Returnable Items

For hygiene and safety reasons, we may refuse returns of products that:

  • Show excessive wear or misuse
  • Have been intentionally damaged
  • Are missing major components
  • Were purchased as final-sale items (if clearly marked)

5. Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Radiant Mend is not responsible for lost return packages.

6. Refund Processing

Once your returned item is received and inspected:

  • You will receive an email confirming receipt of the return.
  • Approved refunds will be processed to the original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, orders may already be in processing or transit and cannot be guaranteed for cancellation.

To request a cancellation, contact:

supportradiantmend@gmail.com

8. Lost Packages

If your package is marked as delivered but cannot be located, please first check:

  • Around your property
  • With household members
  • With neighbors
  • With your local carrier

If you still cannot locate the package, contact us and we will assist in investigating the shipment.

Radiant Mend is not responsible for packages lost due to incorrect shipping information provided by the customer.

9. Contact Information

For all return, refund, or order-related inquiries:

Radiant Mend
Email: supportradiantmend@gmail.com

We aim to respond to all inquiries within 1–2 business days.